Delivery Policy

Lucknow Cake and Flowers undertake various types of deliveries, to service its broad clientel. Due to the varied nature of deliveries performed with us each of these delivery, each of them is governed by thier respecitve disclaimer and terms of use. You are requested to please read the disclaimer as stated below before opting for a special type of delivery method.

You are also advised to please read our general disclaimer and Terms and Conditions before proceeding.

Fresh Flower/ Same Day Delivery:

Subject to Clause 1.2 below, Lucknow Cake and Flowers CANNOT commit any fixed/specific time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 8 pm on the given date.
Subject to the other terms of the Shipping Disclaimer, orders received on any day till 5 p.m. IST will be delivered on same day unless the delivery date is mentioned otherwise.
The delivery shall be made at the address which are provided on the orders received by Lucknow Cake and Flowers and will NOT be redirected/ redelivered to any other address in any circumstance.
The above product will be delivered only in the cities/locations mentioned in the List of Serviceable Cities.

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
  • Recipient refused the products.
  • Delivered the product at the Gate/Reception/Neighborhood.

For Midnight Deliveries:

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date.

  • The products ordered will be delivered only in the Delivery Cities.

  • No instructions will be entertained for any request to change the date of delivery.

  • The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Lucknow Cake and Flowers . In the event the delivery is not executed due to any reason whatsoever not attributable to Lucknow Cake and Flowers, the customer shall still be charged for the order and no redelivery or refund will be made by Lucknow Cake and Flowers. The order will be deemed executed and delivered in the following events:
  • Delivery not done due to wrong address.

  • Recipient not available.

  • Premises locked.

  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

  • Recipient refused the products.

  • Delivered the product at the Gate/Reception/Neighborhood.

  • The flowers, cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. Lucknow Cake and Flowers will not entertain any complaint for such items after 2 (two) days from the time of delivery.

  • No Deliveries will be made on National Holidays. The delivery of the same would be done on the next working Day.

  • The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

  • Orders received till 6 pm on the date of delivery would be only accepted and delivered.

  • The delivery shall be made at the address which are provided on the orders received by Lucknow Cake and Flowers and will NOT be redirected/ redelivered to any other address in any circumstance.
  • In case of floods/ Heavy Rains/ National Bandh election dates/curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. Lucknow Cake and Flowers reserves the right to reschedule the delivery for another date.

  • In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.

  • Subject to other disclaimers, Lucknow Cake and Flowers will not entertain any complaint of any order beyond 2(two) days from the date of delivery of the order.

  • Proof of delivery will be provided in case of any dispute in delivery.
Fix Time Deliveries:
  • Lucknow Cake and Flowers cannot commit sharp/exact time for delivery. Subject to the other terms of the Shipping Disclaimer the order will be delivered +30 or -30 minutes as per selected time.
  • Lucknow Cake and Flowers requires at least 3 hours of lead time.

  • The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.

  • No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day.

  • The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Lucknow Cake and Flowers . In the event the delivery is not executed due to any reason whatsoever not attributable to Lucknow Cake and Flowers , the customer shall still be charged for the order and no redelivery or refund will be made by Lucknow Cake and Flowers . The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.

  • Recipient not available.

  • Premises locked.

  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

  • Recipient refused the products.

  • Delivered the product at the Gate/Reception/Neighborhood.

  • Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. Lucknow Cake and Flowers will not entertain any complaint for such items after 2 (two) days from the time of delivery.

  • The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

  • Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.

  • In case of floods/ Heavy Rains/ National Bandh/ election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. Lucknow Cake and Flowers reserves the right to reschedule the delivery for another date and time.
 
Remote Location Deliveries:
  • Subject to the other terms of the Shipping Disclaimer, all the orders received by 6 p.m. would be delivered on next day between 10 a.m. to 7 p.m.

  • For express orders only deliveries will be made on Sundays also. However, no delivery to be made by third party courier agencies will be made on Sunday.

  • The products will be delivered only in the cities mentioned in the List of Serviceable Cities.

  • No deliveries would be done on National Holidays. The delivery of the same would be done on the next working Day. In case of floods/ Heavy Rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. Lucknow Cake and Flowers reserves the right to reschedule the delivery for another date.

  • The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Lucknow Cake and Flowers . In the event the delivery is not executed due to any reason whatsoever not attributable to Lucknow Cake and Flowers , the customer shall still be charged for the order and no redelivery or refund will be made by Lucknow Cake and Flowers . The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.

  • Recipient not available.

  • Premises locked.

  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.

  • Recipient refused the products.

  • Delivered the product at the Gate/Reception/Neighborhood.

  • Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. Lucknow Cake and Flowers will not entertain any complaint for such items after 2 (days) from the time of delivery.

  • The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.

  • No time commitment for the deliveries would be entertained.

  • Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
 
For Courier Products:
  • Anything contained herein the Shipping Disclaimer or in the Terms and Conditions, in the event the order/product is made to deliver through any courier agency or any third party, Lucknow Cake and Flowers does not make any representation or warranty in relation to the delivery of such order. Lucknow Cake and Flowers makes no warranties with respect to any third-party offerings.


    Orders will be delivered within 3-4 working days after the date of dispatch.

  • The above products will be delivered through Blue Dart or First Flight Courier or any other courier company and the delivery made by them are subject to the terms and conditions of such courier companies.

  • The above product will be delivered all over India.

  • No Deliveries on National Holidays and Sundays.

  • Courier and express product cannot be delivered together at same time.

  • Lucknow Cake and Flowers cannot commit exact date of delivery for courier products. Courier product will reach in advance/late within 3-5 days as per date of delivery.

  • Lucknow Cake and Flowers will not entertain any complaint from Gifts category/Courier products like Plants, Hampers, Cushions etc. after 2 (two) days from the date of delivery.

    Provided that:

    Domestic Orders: All courier orders are carefully packed and dispatched from Lucknow Cake and Flowers 's warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply.


    International Orders: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order.


    In the event the address, contact no., customer details, Pin code provided is wrong or incomplete, we will not be able to deliver Orders. Courier partners sometimes have some delays due to holidays and strikes. Order once dispatched from our end would be a responsibility of Courier Company and delivery would take 5-7 working days from the date of dispatch.

 

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